A villa in Bali at 2am.
A guest in another time zone asks about airport pickup and availability next week. They get an answer and the next step straight away. The manager sees the thread in the morning, already sorted.
WhatsApp replies that don't wait for office hours
Guests ask the same things all day: are you open, do you have space, where do I park, can I bring the dog. This automation answers those questions on WhatsApp and your website chat using your own information, and passes anything it can't answer to a person on your team.
What it does
- Replies straight away to the questions you've approved answers for: hours, location, menus, rates, policies, what's included.
- Asks for the details needed to book (date, time, number of guests) and moves the guest on to booking intake.
- Hands the conversation to a person when the guest asks for one, when the question is outside what you've approved, or when it's a complaint.
- Keeps the full thread, so your team doesn't ask the guest to repeat themselves.
What it looks like
A beach club in Ibiza.
“Can we get a daybed for six on Saturday?” gets the options and a booking request instead of sitting unread during service.
A hotel in Dubai.
Check-in time, parking and late checkout questions are answered automatically. Requests that need approval go to the front desk.
You stay in control
You write or approve every answer it can give. You choose who gets the hand-offs and how. You can see every conversation.
Pricing
Frequently asked questions
Does it pretend to be a person?
No. It answers as your venue's assistant, and guests can ask for a person at any time.
What if it doesn't know the answer?
It says a team member will follow up and passes the conversation to that person. It doesn't make answers up.
Does it work on our existing WhatsApp number?
We check this with you during setup. It depends on how your WhatsApp number is set up today.
Keep the booking flow moving
Ready to stop losing bookings?
A short reply from a person, usually within a day.