A spa.
The day before, the guest gets a reminder with the treatment time and arrival instructions. They reply “can we move to 5?” and the front desk sees it straight away.
Confirmations and reminders for fewer no-shows
A guest who gets a clear confirmation and a reminder is more likely to turn up, or to tell you they can't. This automation sends both, and makes it easy for the guest to confirm, reschedule or cancel, so you can fill the slot.
What it does
- Sends a confirmation as soon as a booking is made, with date, time, address and anything the guest needs to bring.
- Sends a reminder at the time you choose (for example the day before, or two hours before).
- Lets the guest reply to confirm, reschedule or cancel, and tells your team about the change.
- Flags bookings with no reply, so you can follow up before the slot is lost.
What it looks like
A tour operator.
The night before a sunrise tour, guests get the pickup time and meeting point, which means fewer missed pickups.
A restaurant.
Large-group bookings get a reminder in the afternoon. A cancellation frees the table early enough to rebook it.
Pricing
Frequently asked questions
WhatsApp or text?
Whichever channel the guest booked on, where available. You choose the default.
Can we change the timing per service?
Yes. Tours, treatments and tables can each have their own reminder timing.
What happens when someone cancels?
Your team is told straight away, so the slot can be offered again.
Keep the booking flow moving
Ready to stop losing bookings?
A short reply from a person, usually within a day.